Additional Information
and Policies
Confidentiality
All transcripts, regardless of the case's status, will be kept confidential. I will not share them with anyone without your express written authorization.
Turnaround Time
Standard turnaround time is three (3) days for up to 300 pages. A "day" is a 24-hour period. So, if I get your transcript on Tuesday before 5 PM, I'll have it back to you by end of business day Friday. Anything less than that is considered rushed.
If that doesn't work, let's talk about what you need and when you need it. Generally, I don't work on weekends; however, if I'm available, I'm happy to work on your project. I don't charge extra for working weekends.
Audio Spot-checking
I'm trained in Eclipse software and am happy to offer audio spot-checking. However, if the transcript is too rough, I will notify you and give you the opportunity to correct it. I do not offer and am not trained in scoping or "scoffing."
Invoicing and Payment
For our first transcript, I'll invoice you immediately and payment is due upon receipt. For repeat clients, I send invoices on the 15th of each month and payment is due within five calendar days. Currently, I accept payment via Venmo (preferred) and Zelle. QR codes are on my website and in your invoice. Please let me know if there is any additional information you need to make payment.
Excessive Errors Surcharge
Proofreading is the final step the process where there should be, on average, no more than four errors per page. If I notice excessive errors, I will notify you. I will continue proofreading and add a $0.25/page surcharge to your invoice. If you prefer, you can submit an update transcript but you must notify me immediately.
Dense Material Surcharge
The average legal transcript has 25 lines per page. If your transcript has more lines per page for any reason, I will notify you. I will continue proofreading and add a $0.15/page surcharge to your invoice. If you prefer, you can submit an updated transcript and you must notify me immediately.
Complex Content Surcharge
Some cases, like financial or securities cases, are inherently more complex and difficult to understand than others. If I find the content of the transcript dense or unusually difficult to follow, I will notify you. I will continue proofreading and add a $0.25/page surcharge to your invoice. If you do not want to pay the surcharge, you must notify me immediately to stop work and you can contact a different proofreader.
Records Maintenance
Proofed transcripts will be maintained on a cloud server for six (6) months from date of the assignment's completion. After that time, they will be permanently deleted without prior notice. However, because I email my final product back to you, you should have access to it even after this time.